Your privacy at TOTAL BODY DXB
At TOTAL BODY DXB, we are committed to protecting your personal information and ensuring transparency in our data practices. This policy outlines how we collect, use, and safeguard your data.
Information we collect and how we use it
TOTAL COACH developed by TOTAL BODY DXB collects information necessary to deliver a personalized fitness coaching experience. This may include your name, email address, age, height, weight, fitness goals, training experience, activity level, workout history, body measurements, nutrition preferences, and any progress photos or information you choose to upload. We also collect limited technical information such as device type, app version, and diagnostic data to improve app performance and security.
This information is used to deliver and improve the Total Coach experience, including generating personalised training programmes, providing AI-powered nutrition guidance, tracking progress, maintaining account security, improving app performance and providing customer support. We never sell your personal information to third parties.
How we protect your data
We take the security of personal information seriously. At TOTAL COACH developed by TOTAL BODY DXB we use secure cloud infrastructure, encrypted connections where applicable and trusted authentication systems to help protect your personal information. Access to personal data is restricted to authorised personnel and trusted service providers where necessary to operate the app.
We continually review our security practices and work with trusted third-party providers for secure data storage, authentication, email delivery, and related services. While no online system can guarantee absolute security, we implement reasonable technical and organizational measures to safeguard the information entrusted to us.
Your control over your information
You remain in control of your personal information. Users can review and update their account details, fitness profile, and preferences within TOTAL COACH at any time. You may also request access to the personal information we hold about you, ask us to correct inaccurate information, or request that your account and associated personal data be deleted.
Where applicable, users may also withdraw consent for certain types of data processing. Requests can be made by contacting us at info@totalbodydxb.com, and we will respond in accordance with applicable privacy laws. You may request deletion of your account and associated personal data at any time by contacting our support team.
Compliance with privacy regulations
TOTAL COACH is developed by TOTAL BODY DXB and is available to users internationally. Our Privacy Policy is designed to reflect internationally recognised privacy principles including transparency, user consent, data security and users' rights over their personal information. Where applicable, it also reflects the UAE Personal Data Protection Law (PDPL) and the UK General Data Protection Regulation (UK GDPR).
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